Log in-
I have submitted a Service Request but I have not received a call from the Professional after one (1) business day has passed. What do I do?
If a Professional has not contacted you within one (1) business day of your Service Request submission, you may do any of the following: What happens when I submit a Service Request to a Professional? Step 1 Customer: Submits service request for valuation or surveyor’s ID report Professional: — Step 2 Customer: — Professional: Step…
-
How long after submitting my request should I receive a call from the Professional?
You should receive a call from the Valuator or Land Surveyor within one (1) business day.
-
How do I cancel a Service Request?
You may cancel a service request by logging into the Portal’s dashboard, selecting “Details” for the service request you would like to cancel, and then select “Cancel” within the “Overview” tab.
-
Can I cancel a Service Request?
You may cancel the service request at any time up to the point of final payment. Refunds are not handled through the portal and will have to be addressed directly between you and the professional.
-
How do I contact NCB or a Professional if I am facing difficulty or technical problems when I am submitting a Service Request?
Contact details for the Professionals are available on the Portal (under heading Professionals) or you may call NCB’s Customer Care Centre at 888-622-3477
-
Can I make the payment in parts?
Unfortunately part payments are not facilitated using the Professional Portal; payments can only be made in full, as indicated by the Professional. If you have chosen an alternate payment option then part payments may be made based on mutual agreement between you and the Professional.
-
How do I use the Professional Portal to make a payment?
Log in into the Portal’s dashboard, select “Details” for the service request you would like to make the payment for, and then select “View” within the “Payments & Fees” tab, and then select the “Pay Online” button beside the service request that you would like to make the payment for, enter RSA information required and…
-
How can I pay for the service?
You may utilize any of the following options to make your payment:
-
Can I cancel a Service Request?
You may cancel the service request at any time up to the point of final payment. Refunds are not handled through the portal and will have to be addressed directly between you and the professional.
-
How will I know that the Valuator or Land Surveyor has received my request?
Once your Service Request has been successfully submitted, your dashboard will be displayed with all Service Requests submitted by you. The Professional will receive a notification via SMS or E-Mail and will contact you within 1 business day to confirm the details.