Complaints and Feedback

Your satisfaction is important to us, so if our service fell short of your expectations, we want to fix that. Let us know the challenge you are facing through any one of our convenient channels.

We take every complaint seriously

Use the options below to log your complaint and get support.

View all channels

  • NCB Assist

    Create service requests in a few simple steps with NCB Assist.

    NCB Assist

  • Manage My Card Portal

    Dispute transactions, request card replacement, manage cards, FlexiPay, and more.

    Manage My Card

  • Email

    Send us a message at NCBInfo@JNCB.com for assistance.

    Email us

  • Telephone

    • 876-929-4622 (Jamaica)
    • 888-622-3477 (Toll-free)

    Call us

Your feedback matters to us

It helps us understand what’s working, where we need to improve, 
and how we can serve you better.

Need more information? Read our policies

Access our Customer Service Guideline documents to understand how we support and serve you.

Complaint Management Standard Operating Guidelines

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Customer Service Charter

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