Everyday Banking Support
Call Customer Care
For calls within Jamaica
Call Customer Care (Int’l)
For calls outside Jamaica
Email
Send us your query and we’ll get back to you as soon as possible.
Live chat
Get general banking information.
Digital Support Channels
NCB Assist
Create service requests in a few simple steps with NCB Assist.
Manage My Card
Dispute transactions, request card replacement, manage cards, FlexiPay, and more.
Mobile App
(Menu > Support > Message Centre)
Personal Online Banking
• Send us a message: Login > Mail > Compose Message
• Access Live chat: Login > Quick links > Live chat. Available Mon – Fri from 8am to 5pm.
Business Banking support
Business Support
Business support available Mon-Fri from 8am to 5pm.
Business Mailbox
Contact our team for business-related enquiries and assistance.
Merchant
Contact our team for merchant related support.
Business Online Banking
Message us: Login > Mail > Compose Message
Access Live chat: Login > Select chat bubble. Available Mon – Fri from 8am to 5pm.
Wire transfer details
NCB SWIFT Code/BIC
JNCBJMKX
Our Locations
Head Office
National Commercial Bank Jamaica Limited
32 Trafalgar Road, Kingston 10, Jamaica W.I.Branches & ABMs
Find your nearest branch or ABM and plan your visit.