Protect your money against fraud, internet scams and other cyber threats using security technology, RSA SecurID token (security tokens).
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Why do I need an RSA token?
To increase protection of your accounts against fraud, internet scams and other cyber threats, NCB has implemented security technology, RSA SecurID token (security tokens). This solution is a globally recognised security tool used by many banks to protect confidential information and assets.
The security token provides a unique code that, along with your PIN, will be required to:
Login to your NCB Online Banking accounts
Validate transactions
Customers have the option of a ‘soft token’ via a mobile app on a smartphone or a ‘hard token’ via a physical device. We encourage you to sign up for your RSA token today, if you have not already done so. Note that currently, a token is required to do the following transactions – Third Party Transfers, Wire Transfers and to Add/Transfer to Beneficiaries. Effective May 20, 2019, RSA Tokens will be required to access NCB Online Banking.
How do I get a token?
Visit NCB Online and login using the current process.
For Soft Tokens:
Download the RSA SecurlD Software Token from the appropriste mobile app store
Select Mobile App
Follow onscreen instructions to register
For Hard Tokens:
Select Physical Device -›location to collect device
Collect device at selected location
Loa back into NCB Online and follow the precrein instructions
For additional information, please review the FAQs, view the registration demos or feel free to contact our dedicated line everyday from 6:00am – 10:00pm at (876) 936 – 4374. For 24 hour assistance, call Customer Care Centre at 888-622-3477.
Security tip
NCB will never send you an email requesting that you click a link, or download an attachment, in order to update your information. If you have questions about the authenticity of an email, immediately report to our Customer Care Centre.
Registration Demos
For additional information, please view the registration demos.
Part 1How to get started
Part 1How to get started
Part 1How to get started
Part 1How to get started
Part 1How to get started
Frequently asked questions
Everything you need to know about the product and billing.
NCB is introducing RSA SecurID token, also called security tokens, which will better help you protect your account from internet fraud and phishing scams. This solution provides a unique code that, along with your Personal Identification Number (PIN), is required for login and validation of transactions that may fall outside of your normal transactions pattern.
Tokens are accessible in two forms:
Physical devices (hardware or hard tokens): The device displays:
a. Unique six-digit security code which changes periodically b. Countdown Timer which indicates the time remaining before the current code expires c. Serial Number located at the back of the token that must be used when registering the token
Mobile App (software or soft tokens)
The mobile app is accessible for Android and iPhone devices. To download same, visit the app store, type in ‘RSA SecurID Software Token’. If the icon is not on your phone’s ‘Home screen’, look for it in the ‘Applications’ or ‘Download’ folders.
Logon to Retail Internet Banking and follow the instructions.
If you do not currently have one of these mobile devices, you will be issued a physical device. You will use this along with a Personal Identification Number (PIN) to generate a unique code, which gives you access to internet banking and validates transactions which fall outside your normal transactions pattern.
You will be required to create a Personal Identification Number (PIN) during the new user registration process on Internet Banking. The PIN consists of four (4) characters and is alphanumeric (can be all alpha or all numeric or both). It is used with the security code to create a 10-digit unique code, to enable access to and/or transaction processing on internet banking.
Your PIN does not expire.
Should you forget your RSA Security PIN, you will be required to contact the Customer Care Centre for assistance with resetting your PIN.
Yes. The RSA SecurID token is one of the most secure authentication solutions used by banks and other entities globally.
To ensure you do not compromise the security of the token, we ask that you follow the guidelines below:
To help prevent phishing attacks, do not enter the codes from your token into links that you clicked on in e-mails. Instead, the codes must only be used to authenticate access to NCB Online.
Regularly close your browser and clear your cache of data.
Always logout of applications when you have finished working with them.
Never share your PIN or give anyone access to your token
Customers are encouraged to get a token in order to continue accessing NCB Online.
No, you will not be required to pay a fee for the token.
All customers who utilise NCB Online will require a token in order to access the facility and conduct transactions.
No. The token will not be required for all transactions as it is based upon the risk level of the specific transaction. At the point of transacting, a risk assessment is conducted to determine whether the transaction falls outside of your normal pattern. If it does, the token will be required.
For e.g., if you usually transfer $10,000 in total on a monthly basis and an attempt is made to transfer $100,000, the token will be required to validate this transaction. Similarly, if you usually login from somewhere in Jamaica, and an attempt is made to login from Dubai, then the token will be required to validate this attempt.
Bearing in mind the examples provided in question 15, if you are unable to access your token, you may not be able to use NCB Online.
You are required to contact NCB’s 24/7 Customer Care Centre at 888-622-3477 to request a replacement token. Please also make sure to have the following on hand.
Midas Card Number
Internet Banking User ID
For technical support, please feel free to contact our dedicated line everyday 6:00am – 10:00pm at (876) 936 – 4374. For 24 hr assistance, call Customer Care Centre at 888-622-3477.
For Soft Token (app) users:
To switch app from one phone to another-
Do NOT delete the app from your old phone until the process has been completed, as you will need this to initiate the “Switch Software Token” process.
Simply download the app to the new phone.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Software Token” and follow instructions.
To switch to Hard Token (physicial device)
Do NOT delete the app from your old phone until the process has been completed, as you will need this to initiate the “Switch Software Token” process.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Token Type” and follow instructions.
NOTE: You will be charged J$1,450.00 inclusive of GCT for the Hardware Token.
For Hard Token (physical device) users:
To switch to Soft Token (app)
You will need the Hardware Token to initiate the “Switch Token Type” process.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Software Token” and follow instructions.
Please be reminded that lost/stolen tokens must be reported immediately to the NCB Customer Care Centre at 888-NCB-FIRST in order to maintain your security. To initiate the lost/stolen Token/Device process, you will be required to contact the NCB Customer Care Centre/RSA Support Line.
Sign into Retail Internet Banking
Go to “My Profile” tab
Select RSA Set PIN
Enter current PIN + Token
Once entered correctly, you will be prompted to create a new PIN and retype same for confirmation.
You are first required to request the token via NCB Online. The token may then be collected at any NCB branch upon presentation of your valid picture identification (Driver’s License, Passport, and Voter’s ID).
The token should be stored securely and as far as possible, we recommend that it is kept near to your person, for e.g. on a keychain, in your handbag.
Each physical device has an expiration date that is written clearly on the back.
Yes, The cost is $1,450 inclusive of GCT.
For Soft Token (app) users:
To switch app from one phone to another-
Do NOT delete the app from your old phone until the process has been completed, as you will need this to initiate the “Switch Software Token” process.
Simply download the app to the new phone.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Software Token” and follow instructions.
To switch to Hard Token (physicial device)
Do NOT delete the app from your old phone until the process has been completed, as you will need this to initiate the “Switch Software Token” process.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Token Type” and follow instructions.
NOTE: You will be charged J$1,450.00 inclusive of GCT for the Hardware Token.
For Hard Token (physical device) users:
To switch to Soft Token (app)
You will need the Hardware Token to initiate the “Switch Token Type” process.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Software Token” and follow instructions.
Please be reminded that lost/stolen tokens must be reported immediately to the NCB Customer Care Centre at 888-NCB-FIRST in order to maintain your security. To initiate the lost/stolen Token/Device process, you will be required to contact the NCB Customer Care Centre/RSA Support Line.
We encourage customers not to delete the RSA app. If you delete the RSA app from your phone, you will need to call the RSA helpline/Customer Care Centre to have the token cleared from your online profile. After which, you will need to re download the app and complete the token registration process again by logging into NCB Online and following the instructions.
For Soft Token (app) users:
To switch app from one phone to another-
Do NOT delete the app from your old phone until the process has been completed, as you will need this to initiate the “Switch Software Token” process.
Simply download the app to the new phone.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Software Token” and follow instructions.
To switch to Hard Token (physicial device)
Do NOT delete the app from your old phone until the process has been completed, as you will need this to initiate the “Switch Software Token” process.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Token Type” and follow instructions.
NOTE: You will be charged J$1,450.00 inclusive of GCT for the Hardware Token.
For Hard Token (physical device) users:
To switch to Soft Token (app)
You will need the Hardware Token to initiate the “Switch Token Type” process.
Log in to your online banking account.
Select the “My Profile” tab.
Click on “Switch Software Token” and follow instructions.
Please be reminded that lost/stolen tokens must be reported immediately to the NCB Customer Care Centre at 888-NCB-FIRST in order to maintain your security. To initiate the lost/stolen Token/Device process, you will be required to contact the NCB Customer Care Centre/RSA Support Line.
