The decision to close the NCB UK Representative Office and NCB Financial Services UK Limited was made after a thorough review of their operations and financial performance. Both entities have been operating at a loss for several years, and with the increasing shift towards digital banking, we believe this closure is the most effective way to continue meeting our customers’ needs while optimising our operations.

The NCB UK Representative Office, the only arm of our Retail Banking business based outside Jamaica, along with NCB Financial Services UK Limited, focus on the remittance of pensions and provide general support to NCB customers residing in the United Kingdom. This includes assisting with account management, processing pensions, and offering guidance on NCB’s products and services.

After the closure on December 31, 2024, you will be able to access all your banking services through our secure and convenient digital channels, including online banking, mobile banking, and our Customer Care Centre. We are dedicated to ensuring a smooth transition for all customers, and these services will continue to provide the support you need.

Yes, we will offer support through digital banking onboarding sessions, available online. Our Customer Care Centre (Tel. 0-800-032-2973) will also be available to provide support during and after the transition.

Your pension remittances and existing account will continue without interruption. After the closure, you will be able to manage your account and receive pension remittances through our digital channels. There will be no changes to your account or remittance process, and we encourage you to ensure that you are fully set up to use our online and mobile banking services before the office closure.

The security of your banking information is our top priority. All digital banking channels are equipped with advanced security measures to protect your information. We will also take all necessary precautions during the transition to safeguard your data. If you have any concerns, our Customer Care Centre (0-800-032-2973) is available to assist you.

If you encounter any issues with digital banking or pension remittances, our Customer Care Centre will be available to assist you with any unresolved issues or questions.

You can contact NCB through our Customer Care Centre, which will be available via phone and email. Please contact (0-800-032-2973) or email [email protected] for assistance. Additionally, you can access your accounts and conduct transactions through our online banking and mobile banking platforms. If you need further assistance, please reach out to us at (Tel. 0-800-032-2973).

You may contact our Customer Care Centre to speak with an agent at any time, or via our LIVE CHAT which is accessible on our website www.jncb.com. Our Customer Care Centre is opened 24/7 for your convenience and can be contacted toll free at 0 800 032 2973.

Customers have unlimited access to their account through our Internet Banking platform to conduct specific self-serve transactions. However, if you do not have a Personal Online Banking Profile (POB), a letter with clear instructions along with a copy of your government issued identification (Passport and any other government issued identification) must be sent to the Branch where your account is maintained. Please note all documents submitted must be notarized. Remember to always include your current email and phone number

Deposits can be sent electronically via your financial institution. This will be done in the form of a Wire Transfer, which will be sent directly to your account. Usually, you will need to provide your NCB account number, NCB’s BIC Code – JNCBJMKX and the address of your branch.

You can review the required documents for a non-residents on our website. Get the required documents together along with a letter to the manager of your preferred branch notarized. Send those documents to the branch where the documents will be vetted and the account opened. You will be advised of the account number so that you can make the initial deposit via bank transfer.

Visit our website to review the documents that will be required. Have them notarized and sent to your branch for the process to be completed. Remember to always include your current email and phone number.

Visit the “Support” section on our website and select “Branches and ABMs”. A list will be provided of all our branches and the current addresses.

You can self–serve by blocking your card via our Mobile App and call the Customer Care Center, and an  agent will instruct you on the steps to have your card replaced.  or Call the Customer Care Centre immediately at 0 800 032 2973 to have your card restricted. The agent will instruct you on the steps to have your card replaced.

You should contact our Customer Care Centre immediately at 0 800 032 2973 to have your token disabled, where an agent will instruct you on the steps to have your token replaced. Remember that our agents will never ask for your personal identification number (PIN).

Visit the document section of our website and review the accepted document types. Prepare a letter instructing the bank to update the details on your account. The letter and documents must be notarized and sent to your branch. Remember to always include your current email and phone number